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NHS Tower Hamlets
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Compliments and complaints

NHS Tower Hamlets is committed to offering the best possible care to the people of the borough.

 

We will do whatever we can to make sure you are treated quickly, fairly and properly. However, sometimes things can go wrong and you might not be happy with the treatment you, a friend, a neighbour or a member of your family has received.

 

If you are unhappy with any treatment or service provided, you can make a complaint or suggestion to improve our services.

 

For information about how to make a complaint about NHS services in Tower Hamlets, see our How to make a complaint leaflet.

 

Contact us

 

We take all complaints very seriously, and will respond to you as quickly as possible. If you have a complaint relating to NHS Tower Hamlets, please contact the complaints team

Contact our PALS team

If you are unhappy about something, but do not want to make a complaint straightaway, you can speak to our patient advice and liaison service (PALS) team who will help you with any questions or concerns you may have.

Download our complaints policy

If you would like to know more about how we handle complaints, please download our complaints policy below.

 

NHS Tower Hamlets complaints policy and procedure
NHS Tower Hamlets complaints policy and procedure - [150 KB] NHS Tower Hamlets complaints policy and procedure

Published: 17 November 2010