NHS Tower Hamlets is committed to providing the best possible healthcare to the people of our borough. We have a responsibility to commission high quality services that take account of best practice and clinical quality, and which reduce health inequalities.
Our performance is measured in a number of ways.
Care Quality Commission's annual health check: 2008-09
Most improved GPs in 2009
Annual residents' survey 2009
More than 1,000 local people were interviewed as part of the annual residents’ survey in February 2009.
65 per cent said health services are good to excellent, up from 59 per cent in 2007/8.
Complaints and compliments 2008-09
2008-09 we received 82 complaints, a 34% increase on the previous year.
94% (77) of the complaints received were acknowledged within the two-day timescale for responses.
60% (49) of these complaints were responded to within the 25 day response timescale.
We received 57 compliments through the complaints department.
For more information about our perfomance, see our annual report.