Our performance

NHS Tower Hamlets is committed to providing the best possible healthcare to the people of our borough. We have a responsibility to commission high quality services that take account of best practice and clinical quality, and which reduce health inequalities.

Our performance is measured in a number of ways.

Care Quality Commission's annual health check: 2008-09

• For details of the Care Quality Commission’s rating of Tower Hamlets Primary Care Trust, see Annual health check 2008-09.

Most improved GPs in 2009

• Tower Hamlets GPs are the most improved in the country for the second year running.

• The GP Patient Survey published in June 2009 showed that 82% of residents in Tower Hamlets can now get an appointment on the same day or within 48 hours.

• 81% said they could also book an appointment in advance when they wanted to.    

Annual residents' survey 2009

• More than 1,000 local people were interviewed as part of the annual residents’ survey in February 2009.

• 65 per cent said health services are good to excellent, up from 59 per cent in 2007/8.

Complaints and compliments 2008-09

• 2008-09 we received 82 complaints, a 34% increase on the previous year.

• 94% (77) of the complaints received were acknowledged within the two-day timescale for responses.

• 60% (49) of these complaints were responded to within the 25 day response timescale.

• We received 57 compliments through the complaints department.

For more information about our perfomance, see our annual report.